Policies & Terms

1. Overall Terms

Return & Refund Policy

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

Shipping Policy

We offer multiple shipping options to meet different delivery needs. Shipping methods, costs, and estimated delivery times vary depending on destination and order size.

Privacy Policy

  • We respect your privacy and are committed to protecting your personal information. Any data collected on this website will be used solely to process orders, improve our services, and communicate with you.
  • We do not sell, rent, or share your personal data with third parties except as necessary to fulfill your order or as required by law.

Terms of Service

By accessing or using this website, you agree to be bound by these Terms of Service, including all policies referenced herein.

2. Detailed Return & Refund Policy

1. Return Eligibility

You may request a return or refund under the following conditions:

Return Window:
Return requests must be submitted within 14 days of receiving the product.

Product Condition:
Items must be unused, uninstalled, undamaged, and returned in original packaging with all accessories.

Non-Returnable Items:

  • Customized or special-order products
  • Items damaged due to improper installation or misuse
  • Products marked as “Final Sale”

2. How to Request a Return

To initiate a return, please contact us via email and provide:

  • Order number
  • Product name
  • Reason for return

Photos or videos (if the item is defective or damaged)

📧 Email: carsaproofficial@gmail.com

Once approved, we will provide return instructions.

3. Refund Process & Timeline

Refund Method:
Refunds will be issued to the original payment method.

Processing Time:

  • Return inspection: 3–5 business days after receipt
  • Refund processing: 5–10 business days after approval

Total Refund Time:
Typically 7–15 business days, depending on your payment provider.

4. Return Shipping Costs

  • If the return is due to product defect, damage, or incorrect item, we will cover return shipping costs.
  • For customer-initiated returns (non-quality-related), the customer is responsible for return shipping fees.

5. Exchanges

Exchanges are subject to stock availability. If the replacement item is unavailable, a refund will be issued instead.

3. Shipping Policy (Logistics Policy)

1. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 5–10 business days

Delivery times may vary depending on destination, customs clearance, and local courier services.

2. Shipping Fees

  • Shipping fees are calculated at checkout based on destination, weight, and shipping method.
  • Promotional free shipping may apply to selected products or regions.

3. Shipping Coverage

  • We currently ship to most countries and regions worldwide.
    If your location is not supported, please contact us before placing an order.

4. Order Processing & Status

  • Orders are typically processed within 1–3 business days.
  • Once shipped, you will receive a tracking number via email.
  • You can track your order using the provided tracking link.

5. Inspection & Acceptance

  • Please inspect your package upon delivery:
  • If the package appears damaged, please take photos before opening.
  • If the item is damaged or incorrect, contact us within 48 hours of delivery.

6. Refusal & Undeliverable Packages

  • Refused or undeliverable packages due to incorrect address or customer refusal may incur additional shipping fees.
  • Refunds will be issued after deducting applicable shipping and handling costs.

4. Terms of Service

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of your governing jurisdiction.

Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting.

5. Policy Consistency Statement

All return, refund, and shipping terms stated in the Terms of Service are consistent with and subject to the Return & Refund Policy and Shipping Policy published on this website.